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Terms of service

Last updated 30 October 2026

These terms are the agreement between Redon Emini Tech and the business that uses Highreel. They're written to be read: if anything is unclear, write to us.

1. Who we are

Highreel (highreel.app) is run by Redon Emini Tech, a business registered in Kosovo ("we", "us"). You can reach us at hello@highreel.app. "You" means the business using Highreel and the person who signs up for it.

2. What Highreel does

You upload a sheet with one row per customer. Highreel turns each row into a Highreel: a personal, animated highlight reel of that customer's year, with the name and logo of the business it's from and your words, published at a private link. You can send the links from your own email account, on WhatsApp, or download them to send any other way. You see how each customer watched their Highreel: when they opened it, how far they got, and whether they saved it, shared it or tapped your button.

You can try everything in a demo without an account. A demo lives in your browser until you add your email to keep it. A demo publishes up to 200 Highreels, to open and try, and sending them needs an account; when you keep a demo, its Highreels become drafts again, published like any other campaign.

3. Your account

  • Highreel is for businesses and organizations. By signing up you confirm you're at least 18 and allowed to agree to these terms for your business.
  • You sign in with a link sent to your email address, or with your Google account. Keep them secure: whoever can read that inbox or use that Google account can sign in. Tell us straight away if you think someone else has used your account.
  • You're responsible for what happens in your account, including anything people you give access to do in it.
  • One account can make Highreels for several businesses: each Highreel has its own business name, logo and website. If you make them for a business other than your own, such as a client, do it only when that business has asked you to; these terms apply to those Highreels as to your own.

4. Your data and your customers

Your sheets, your customers' details, your logo, photos and wording stay yours. You let us store and process them only to run Highreel for you: to make, host and send your Highreels and show you how they're doing. How we handle them is in our privacy policy, which also contains our data processing terms. For your customers' data you are the controller and we are your processor.

Because the data is about your customers, it's on you to have the right to use it this way. In particular:

  • Only upload people who are your customers, members or clients, with data you collected lawfully and may use to make them a Highreel.
  • Don't upload special categories of data (health, religion, political views, sexual orientation, biometrics and the like), government ID numbers, payment card details or passwords. Highreels are meant for numbers like visits, orders, streaks and favorites.
  • Only add photos you're allowed to share with the people receiving them (many camps, clubs and schools already collect a photo release for this).
  • Only add music you may use in messages to your customers: you answer for the songs you pick, and popular songs usually need a license for business use. Songs play through YouTube's own player, under YouTube's terms.
  • Keep the data accurate, and act on your customers' requests to see, correct or delete their data. Deleting a row or a campaign in Highreel deletes it from our service.

A published Highreel shows a first name, the numbers its slides use and the name and logo of the business it's from. It never shows an email address, phone number or your customer ID. Anyone who has a Highreel's link can open it, so send each link only to the person it belongs to.

5. Sending Highreels

  • Email goes out from your own account. You connect your email account (Gmail, Outlook, your domain's mail server and others), and Highreels are sent from your address, through your provider. You are the sender: your provider's terms and sending limits apply, and the messages count towards your account's reputation.
  • Follow the rules on messaging people. Only send Highreels to customers who expect to hear from you, and follow the laws that apply to you and to them, such as the GDPR and ePrivacy rules in the EU and UK and CAN-SPAM in the US. Every email we send for you has an unsubscribe link. When someone uses it, they get no more Highreels by email from your business, and you can't override that.
  • We protect your sending. We may hold back addresses that look mistyped or whose domain takes no email, skip addresses that bounced before, and stop or pause a send when your mail server refuses messages or too many addresses bounce.
  • WhatsApp messages are yours. Highreel opens a chat with each customer on your own device with the message filled in; you send it.
  • We store the password of your email account encrypted, use it only to send your Highreels and the test emails you ask for, and never show it back to anyone.

6. Fair use

Don't use Highreel to:

  • break the law, or anyone's privacy, intellectual property or other rights;
  • send spam, phishing or messages people didn't expect, or pretend to be another business or person;
  • publish content that is hateful, harassing, sexual, violent or misleading;
  • upload malware, probe or attack the service, get around its limits, or put an unreasonable load on it;
  • copy, resell or rebuild the service, or scrape it, without our written permission.

If an account breaks these rules, we may take down Highreels, pause sending or suspend the account. Where we can, we'll tell you first and give you a chance to fix it.

7. Prices, payment and refunds

  • One price per campaign. A campaign is one round of Highreels for one list of customers: your sheet, the business it's from, your wording, and a personal Highreel for everyone on it. You pay once per campaign, by the size of the list, at the price shown on our pricing when you buy, before its Highreels are published. Once it's published, the list is set: you can correct your customers' numbers, but customers can't be added, removed or swapped for others, and who each Highreel is for (their id, name, email and phone) stays as it was; write to us if something needs changing. Rows that couldn't be published because of a mistake can be fixed and published later, and if that takes the campaign past the size you paid for, it costs the difference to the bigger size. There's no subscription.
  • Payments are handled by Whop. Whop processes the payment and may collect sales tax or VAT where it applies; their terms apply to the payment itself. We never see your card details.
  • Price changes apply to purchases made after the change, never to a campaign you've already paid for. Founding prices are kept for the campaign they were bought for.
  • Refunds. If you haven't sent or shared any Highreel from a paid campaign yet, write to us within 14 days of paying and we'll refund it in full. Once Highreels from it have gone out, we'll work with you to fix whatever isn't right; we refund after that only where the law requires it or where we failed to deliver what we promised.

8. What's ours, what's yours

Highreel's software, design, templates, animations and the Highreel name belong to Redon Emini Tech. While you use Highreel, you may use them to make, send and share your Highreels, and your customers may save and share theirs, including the share images. Your content stays yours. If you send us feedback or ideas, we may use them without owing you anything for it.

9. Changes and availability

We work to keep Highreel running and your Highreels online, but we can't promise it will never be interrupted, slow or have mistakes. We keep improving it, so features can change. If we're going to remove something you rely on or close the service, we'll tell you at least 30 days ahead, and give you time to download your links and data.

10. Ending your use

  • You can stop using Highreel at any time. You can delete Highreels and campaigns in the app; to delete your whole account, write to us from its email address.
  • When a campaign is deleted, its Highreel links stop working. When your account is deleted, we delete your data as our privacy policy describes.
  • We may suspend or close an account that seriously or repeatedly breaks these terms, or where the law requires it.

11. Warranties and liability

Highreel is provided "as is". As far as the law allows, we don't give warranties beyond what these terms say, including that it fits a particular purpose.

As far as the law allows, neither of us is liable to the other for indirect or consequential losses, such as lost profits, revenue or goodwill, and our total liability to you for all claims about Highreel is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits liability that the law doesn't allow to be limited, such as for fraud or for harm caused on purpose.

You're responsible for the data and content you upload and the messages sent for you. If someone makes a claim against us because of them, or because you broke these terms, you'll cover our reasonable costs of dealing with it.

12. The law that applies

These terms are governed by the laws of the Republic of Kosovo. If we disagree about something, let's first try to sort it out by email. If we can't, the competent courts in Prishtina will decide, unless the law gives you the right to go to the courts where you are.

13. Changes to these terms

We'll update these terms when Highreel or the law changes. The date at the top shows the latest version. For changes that matter, we'll email account holders at least 14 days before they apply. If you keep using Highreel after that, the new terms apply; if you don't agree, you can stop and ask us to delete your account.

14. Contact

Redon Emini Tech, Kosovo. Email hello@highreel.app. We reply within a few working days.